Support
Technical & Order Support
We provide full support covering pre-sales technical consultation, sample testing, customization and after-sales service.
1. Free Sample Service
- Free membrane samples for quality verification
- Lead time: 3–5 working days
- Clients only cover international shipping cost
2. Customization Support
- Custom die-cut shape & size without mold charge
- Adjust air permeability, acoustic loss and thickness
- Multiple adhesive backing options available
- Supply technical drawings for your product design
3. Technical Assistance
- Waterproof rating, airflow & acoustic loss parameter test reports
- Online technical video consultation for structural matching
- Suggest proper membrane type according to your enclosure design
4. After-Sales Service
- 24-hour email & WhatsApp inquiry reply
- Product quality problem replacement guarantee
- Batch order production progress real-time tracking
5. Document Supply
RoHS, REACH compliance certificates, factory inspection reports are available upon request.
